Refund Policy - Start smart

We thank you and appreciate your subscription to our website. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our subscriber, concerning the subscription you make on our website. We make every effort to have our website meet your expectations.

However, if due to any reason or unavoidable circumstances, you wish to cancel your subscription and claim a refund, in case of one-time payment plans, we shall cancel your subscription and process your refund within seven working days of receiving your request, provided the request for refund has been received in the first 30 days from the date of payment of the subscription package (effective from April 5th 2022).

In case of recurring plans, no Refund will be available. However, if you choose to unsubscribe you will not be charged once your paid subscription period expires

The amount refundable to you for the One-time payment plans and the mode of refund is as under:-

Terms of Cancellation and Refund:

• For all users subscribing post April 5th, 2022, pro-rata refund of subscription amount paid (net of GST on the entire amount) shall be available only for the first 30 days from the date of payment of the subscription package and subsequently no refund shall be granted. This is also applicable in case of subscription extensions. The cancellation request shall be processed only if such a request is raised from the registered email address of the subscribed member from the feedback portal of https://www.ssisportal.com/feedback.
• The amount of refund that a subscriber is eligible for will be determined on the basis of the unexpired subscription period. For calculating the refund amount the entire GST portion which is included in the subscription amount received shall first be reduced and the refund amount will be calculated based on the net subscription amount (net of GST) and will be proportionate to the balance days of the subscription period as divided by total subscription period. Under the provisions of section 12 to 14 of the GST Act, the time of supply of service is earliest of issuance of invoice or receipt of payment and hence GST is payable in full on advances at the time the subscriber makes payment.

To illustrate if the subscription amount paid by the subscriber is Rs. 10,000/- for one year and the subscriber seeks a refund after 85 days, the refund will be determined as under:

Gross Subscription Amount = Rs. 10,000/-

GST on the same (18% rate at the time of subscription) = Rs. 1,525/-

(10,000 * 18/118)

Net Subscription Amount (net of GST) = Rs. 8,475/-

Total Subscription Period = 365 days

Unexpired Subscription Period = 365 – 85 = 280 days

[Refund = (Net Subscription Amount * Unexpired Subscription Period /Total Subscription Period)]

• The refund will be processed and credited through the same payment gateway from which the subscription amount was received. In the event that the subscription was received directly by cheque/bank transfer, the refund would be given by issuing an, at par cheque drawn on any scheduled bank in India and would be issued only in the name of the subscriber. The cheque would be couriered to the address provided by the subscriber in the request for cancellation. In such cases, the email requesting for cancellation should clearly provide the name, address, contact number and bank details of the subscriber seeking the cancellation and refund.
• No refund will be issued to any subscriber residing out of India in case payment has been received other than through a payment gateway.

If your refund is not received within 7 working days of the cancellation request being placed, please contact us by raising a query from the feedback portal at https://www.ssisportal.com/feedback